Who are we?
We are Rozwill, operating in the field of Claims Management Services. Our services are designed to help individuals who have suffered financial loss due to fraud or scams.
We are committed to protecting your personal data and handling it transparently, lawfully, and fairly. This Privacy Policy outlines how we collect, use, store, and protect your data whether you are a Potential Client or an active Client.
Navigating this Privacy Policy
For the purposes of data processing, we refer to you as either a “Potential Client” (someone who has contacted us but has not yet contracted with us) or a “Client” (someone who has engaged us formally for our services).
This policy is divided into:
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Potential Clients
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Clients
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Everyone (applies to both)
Why we collect your data:
When you reach out to us, you consent to us using your personal information to:
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Contact you about our Claims Management Services using methods like phone, SMS, email, and/or post
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Enable your use of our website and personalize your browsing experience
Data we collect:
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Full name
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Email address
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Phone number
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Postal address
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Case-related information (amount lost, nature of the scam)
Data use: Once we receive your information, we may email you a Welcome Pack explaining our services and providing our terms.
Data Retention: We retain your data for up to 3 years after initial contact to offer relevant services.
Withdrawal of Consent: You may withdraw your consent at any time by contacting us via phone, email, post, or live chat..
Clients
Data Required:
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Full contact information
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Information about the claim
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Additional documents including bank details, finance agreements, complaint reference numbers
Data Processing: By signing our Letter of Authority, you consent to:
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Sharing your data with banks/lenders and the Financial Ombudsman Service
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Receiving updates from us
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Payment processing and debt collection if necessary
Data Retention: We retain client data for 6 years from the end of the contract to meet legal and regulatory requirements.
Communication Preferences: You may update your preferences or opt out anytime. However, some communication methods like post may be required for regulatory reasons..
Everyone
Marketing: We may contact you with updates, offers, or related services. You can opt out at any time.
Data Collected:
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Technical information about your device and browsing behavior
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Data submitted via forms
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Communication preferences
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Claim-related financial data
Data Sharing: We may share data with:
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Banks, lenders, Financial Ombudsman Service
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Advertising platforms (Google, Facebook)
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IT and storage service providers
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Print and postal service providers
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Legal, consultancy, and accountancy firms
Security: We use secure servers and take all necessary precautions to protect your data.
International Data Transfers: If your data is processed outside the EEA, we ensure equivalent protection standards are in place.
Your Rights: You may:
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Request access to your data
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Request rectification or erasure
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Restrict or object to processing
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Request data portability
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File complaints with the ICO
Cookies: We use cookies to enhance your browsing experience. See our [Cookie Policy] for more details.
Third-Party Links: We are not responsible for the privacy practices of other websites we may link to.
Contact Us: For questions about your data or this policy, or to reach our Data Protection Officer, please use the contact form on our website: www.rozwill.com